3 to 5 Kennet Way

This report from the Care Quality Commission (CQC) provides an overview of the inspection of 3 to 5 Kennet Way. The inspection focused on assessing the quality and safety of the care provided to residents with learning disabilities and associated conditions. The report details findings across five key areas, offering insights into the daily life and support systems within the home.

Regarding safety, the home has good practices in place to protect residents from harm, including robust risk assessments and clear guidance for staff. Safeguarding procedures are followed, and relatives confirmed feeling their family members were safe. While staff have necessary training, there was a period where a reliance on agency staff was noted, alongside a specific instance where fire safety recommendations from external professionals were not immediately implemented, though action was taken promptly following the inspection.

On how effective the care is, the service has made improvements. There are strong systems for obtaining consent and ensuring decisions are made in residents' best interests, in line with legal guidance. Staff receive comprehensive training, and the environment is well-suited to the residents' needs, promoting independence and supporting their health and dietary requirements effectively.

In terms of caring practices, the home continues to provide a good standard of compassionate support. Staff demonstrate a deep understanding of residents' individual needs and are dedicated to fostering their progress and happiness. Residents and their relatives feel involved in care planning, and their dignity, privacy, and independence are consistently respected.

When looking at how responsive the service is, it effectively supports residents to live fulfilling lives. Care plans are personalised, and residents are encouraged to engage in activities and develop their daily living skills. Communication with relatives is good, and concerns are addressed, ensuring that residents' needs are met in a way that promotes their well-being and independence.

Finally, concerning how well-led the service is, there is a clear vision and commitment from the management to provide person-centred care based on best practice. However, the report notes that the provider did not always act promptly to implement recommendations from external professionals, specifically regarding fire safety, which requires improvement. Despite this, the manager promotes a positive atmosphere, and steps are being taken to recruit more permanent staff.