55 Sandwich Road

This report from the Care Quality Commission (CQC) provides an overview of the inspection of 55 Sandwich Road, a residential care home for two individuals with learning disabilities. The inspection assessed the service across five key areas: safety, effectiveness, care, responsiveness, and leadership. The report highlights the dedication of the staff and management in creating a supportive environment where residents are encouraged to live fulfilling lives and develop new skills.

In terms of safety, the home ensures adequate staffing levels and has robust risk assessments in place to protect residents. Staff are trained to manage behaviours that challenge and environmental safety checks are conducted regularly. While medication administration is generally safe, there's an identified area for improvement in encouraging resident independence in managing their own medicines. Safeguarding procedures are well-understood, and recruitment processes have been reviewed to ensure suitability of staff.

Regarding the effectiveness of care, staff receive regular supervision and training, enabling them to understand and respond effectively to residents' needs. The team works collaboratively with healthcare professionals to ensure appropriate support is provided. The home adheres to the Mental Capacity Act, supporting residents in making choices and ensuring decisions are made in their best interests. Residents are actively involved in meal planning and preparation, with support provided to those who need assistance eating safely.

The care provided is described as kind and compassionate, with staff showing a deep understanding of each resident's needs and communication styles. There has been a significant positive shift in empowering residents to be in control of their lives, leading to increased confidence and a reduction in the need for physical interventions. Staff actively interpret non-verbal cues to anticipate and meet residents' needs, ensuring they feel respected and valued.

The service excels in responsiveness, with residents fully involved in all aspects of their support and enjoying a range of activities. They have become active members of their local community, forming friendships for the first time. The report notes a complete absence of complaints since the last inspection, indicating a high level of satisfaction.

Finally, the leadership at 55 Sandwich Road is commendable. The registered manager demonstrates passion and knowledge, fostering a person-centred approach throughout the staff team. Regular audits and a new system for recording daily activities help track resident progress and inform support strategies. Staff feel inspired and well-supported by the management, contributing to the overall positive environment and the achievement of excellent outcomes for residents.