Ashcroft Care Home

This report details the findings of an inspection of Ashcroft Care Home, assessing its performance across key areas of care. The inspection aimed to ensure the service provides safe, effective, caring, responsive, and well-led support to its residents. The overall findings indicate that the home continues to meet high standards in all evaluated domains, reflecting a commitment to resident well-being and quality care provision.

Regarding safety, staff demonstrate a strong understanding of safeguarding procedures and sufficient staffing levels are maintained to meet residents' needs. Recruitment processes are thorough, ensuring only suitable individuals are employed. The home is clean and well-maintained, with regular health and safety checks and robust infection control measures in place.

In terms of effectiveness, resident needs are well-assessed prior to admission, and staff receive comprehensive training and ongoing support. The home operates in line with the Mental Capacity Act and Deprivation of Liberty Safeguards. Residents are supported with their nutritional needs, with efforts made to adapt menus and consult with healthcare professionals when necessary, ensuring a safe and personalised approach to eating.

The care provided is consistently described as caring and respectful. Staff are observed to be kind and considerate, treating residents with dignity and promoting their independence and choices. Residents feel comfortable expressing their wishes and are supported in making their own decisions, with staff readily available to assist and ensure their privacy.

In relation to responsiveness, the service has made significant improvements in the organisation and accessibility of care records. Personalised care plans are in place, reflecting residents' individual needs, preferences, and interests. The introduction of a keyworker system further enhances the delivery of individualised care, and residents are encouraged to participate in activities and pursue their interests, with arrangements made for outings and social engagement.

Finally, the service is well-led, with a dedicated registered manager and a supportive environment for staff. Regular meetings involve residents in the service's development, and staff feel valued and receive ongoing supervision and training. Robust quality assurance processes are in place, including regular checks on medication management and health and safety, with any issues promptly addressed. The home also actively collaborates with external agencies to ensure best practice in care delivery.