Beech House

Beech House is a residential care home that provides accommodation and personal care for up to 27 older people. This inspection report by the Care Quality Commission (CQC) details their findings from a visit on March 6-7, 2023, assessing the home's performance across key areas of care provision. The overall aim of the report is to offer transparency and detailed insight into the quality of care delivered at Beech House, helping families make informed decisions about residential care options for their loved ones.

On safety, residents expressed feeling secure, with identified risks well-managed, and medicines handled appropriately when needed. While the home was generally clean, some areas of decor required updates as part of an ongoing improvement plan. Robust recruitment practices were in place, and staff demonstrated a good understanding of safeguarding procedures.

In terms of how effective the care is, residents were supported to have maximum choice and control over their lives, with staff acting in their best interests and employing the least restrictive approaches. The home also ensured necessary referrals were made and that staff collaborated effectively with external agencies to enhance residents' quality of life.

Regarding caring practices, staff were described as knowledgeable and compassionate, with both residents and their relatives speaking positively about the support received. The home promotes a person-centred approach, with evidence of life history records being used to understand individual preferences.

In relation to responsiveness, the service ensured that people were supported to maintain contact with their loved ones, with visits facilitated according to current guidance. Staff were also noted to be attentive to residents' requests.

Finally, on how well-led the service is, there is a positive and supportive culture, with staff feeling valued and heard. The management team demonstrated a clear understanding of their roles and responsibilities, and quality monitoring and auditing processes were thorough. The provider is committed to continuous improvement, with an active plan to address areas needing attention.