Brambling Lodge

This report summarises the findings of an inspection into Brambling House, a residential care home supporting up to 20 older people, some living with dementia. The inspection focused on assessing the overall quality and safety of care provided. The service was found to be well-regarded by residents and their families, who reported feeling happy and well looked after, with staff interacting positively and showing affection.

Regarding safety, potential risks to residents' health and well-being were thoroughly assessed and managed with clear guidance in place. Medicines were handled safely, and staff actively monitored health, referring to professionals when needed. Recruitment processes were robust, ensuring staff were suitable for their roles and received appropriate training and support.

The effectiveness of care at Brambling House was highlighted by the personalized approach to resident needs and choices. Staff received ongoing training and supervision, fostering a skilled and supportive team. Residents were encouraged to maintain their independence and well-being through balanced diets, regular activities, and access to healthcare professionals, with the environment adapted to support their needs.

In terms of caring, residents were treated with kindness, compassion, and respect, with staff demonstrating a deep understanding of individual preferences and needs. Efforts were made to support resident independence, and privacy was consistently maintained. Communication was adapted to individual needs, ensuring everyone could express themselves and be involved in their care.

The service demonstrated responsiveness by planning personalised care that reflected residents' choices and preferences. Residents were supported to maintain relationships and engage in meaningful activities, with the home actively involving them in decision-making. Feedback and concerns were addressed promptly and effectively, ensuring continuous improvement.

Finally, the service was well-led, with a management team that fostered an open and transparent culture. Regular quality checks and audits were conducted, and the registered manager actively addressed any identified shortfalls. Families expressed confidence in the management and felt informed about how to raise concerns.