Coppice Nursing Home

This summary provides an overview of the Care Quality Commission (CQC) inspection report for Coppice Nursing Home, conducted on June 20-21, 2019. The report details the findings across five key areas: Safe, Effective, Caring, Responsive, and Well-led. Overall, the inspection found that the home is well-run and provides good quality care to its residents. The findings highlight the commitment of the staff and management to ensuring a safe, supportive, and person-centred environment for all individuals living at Coppice Nursing Home.

On safety, the home ensures residents are kept safe with sufficient staffing levels, meaning residents do not have to wait long for support. Medicines are administered as prescribed, and regular checks are conducted on equipment and the premises to maintain safety, with robust systems in place for safeguarding residents. In terms of how effective the care is, residents receive a varied and culturally appropriate diet, and staff effectively support residents to attend appointments with visiting healthcare professionals. The home has also adapted its environment to meet the specific needs of those living there. Regarding caring practices, staff are observed to treat residents with friendliness and respect, fostering strong relationships, and relatives feel very welcome. People's individual needs and preferences are central to their care plans, with significant effort made to involve them and their families in decision-making processes. When considering how responsive the service is, residents find the activities engaging and well-suited to their interests, and the home actively adapts its support to meet changing individual needs, ensuring dignity is maintained, especially for those nearing the end of their lives. Finally, concerning how well-led the service is, the management team cultivates an open and supportive culture where staff feel empowered to ask questions and raise concerns. Relatives also find the management transparent and accessible, with clear communication about any incidents and a continuous drive for improvement evident.