Crossways Community

This report details the findings from a recent Care Quality Commission (CQC) inspection of Crossways Community, a care home supporting individuals with mental health needs. The inspection focused on assessing the safety, effectiveness, caring nature, responsiveness, and leadership of the service. Overall, the inspection found the service to be well-managed and effective in supporting its residents. The detailed findings within this report offer insights into the daily operations and quality of care provided, aiming to assist families in making informed decisions about residential care.

On safety, residents feel secure and protected from abuse, with staff well-trained in safeguarding procedures and confident in reporting concerns. Safe recruitment practices are in place, and there are sufficient staff to meet residents' needs. While significant improvements have been made to fire safety following external assessments, ongoing work is continuing to ensure full compliance.

In terms of effectiveness, the home provides supportive care that helps residents avoid hospital admissions, with staff recognised as well-trained and knowledgeable. Residents' needs are regularly assessed and met, and the service avoids using agency staff, ensuring continuity of care. There's a strong emphasis on staff development, including reflective practice, and residents are actively involved in planning and preparing healthy meals.

Regarding how caring the service is, all residents spoken with described staff as kind and respectful, with staff demonstrating a deep understanding of individual routines and preferences. Residents are encouraged to maintain their independence and personal care, with their privacy and dignity consistently upheld. Staff are adept at recognising and managing resident distress, and residents are supported to maintain contact with family and friends.

In terms of responsiveness, residents express happiness with their living situation, feeling well-supported by staff who know them personally. Care plans are personalised and regularly reviewed to adapt to changing needs. The home ensures information is accessible and supports residents in participating in a variety of activities both within and outside the home, with flexible routines to accommodate individual wishes.

Finally, the service is well-led, with a committed registered manager who effectively oversees operations and informs the CQC of significant events. The provider maintains oversight through regular audits, and staff feel supported by the management team and confident in raising concerns. The service actively collaborates with external agencies and partners to ensure residents receive comprehensive support.