Daisy House

This report from the Care Quality Commission (CQC) provides an overview of Daisy House, a residential care home offering personal care to individuals with learning disabilities and/or autism. The inspection aimed to assess the overall quality of care, focusing on five key areas: safety, effectiveness, caring, responsiveness, and leadership. The home is designed and run in line with best practices, emphasizing person-centred support, choice, and independence for residents. The findings from this inspection offer insights into the daily experiences of the people living at Daisy House and the effectiveness of its operational management.

On safety, residents feel secure, with staff well-versed in safeguarding procedures and sufficient staffing levels to ensure well-being. Care plans and risk assessments are current, and medication management is handled effectively. In terms of how effective the care is, residents' needs are thoroughly assessed before admission, leading to personalised care plans. Staff receive comprehensive training and support, enabling them to deliver effective care, and residents are supported to maintain healthy diets and access necessary healthcare professionals.

Regarding how caring the service is, residents are supported by compassionate and skilled staff who demonstrate a deep understanding of individual personalities and needs. Staff foster positive relationships, respecting residents' wishes, rights, and independence. Residents and their relatives are actively involved in care planning and decision-making. In terms of responsiveness, care plans are detailed and regularly reviewed to meet residents' evolving needs and preferences. Communication methods are adapted to individual needs, ensuring everyone can access information, and residents are supported to engage in meaningful activities and maintain important relationships.

Finally, concerning how well-led the service is, the provider has effective systems to manage complaints and concerns, although no formal complaints were received in the previous year. Regular involvement of families and external services contributes to the home's operation. Staff feel valued by the management team, and regular meetings and audits are used to monitor and improve all aspects of the home's performance, driving continuous improvement in care delivery.