Dale Mount

This report summarises an inspection of Dale Mount, a care home for up to 13 older people, including those living with dementia. The inspection, which took place on 27 June 2018, found that the service continued to meet the required standards. The report details the findings across five key areas, aiming to provide families with a clear understanding of the home's performance.

In terms of how safe the service is, the inspection found that people felt secure and well-protected from harm. Robust procedures were in place for identifying and reporting concerns, and medicines were managed with care to ensure people received them as needed. Risk assessments were consistently carried out and acted upon, and the environment was checked to ensure it was safe and suitable for residents. Staffing levels were found to be sufficient to meet residents' needs safely, and new staff were recruited following thorough checks.

Regarding the effectiveness of the care provided, staff were noted to possess the necessary skills and knowledge to support residents effectively. Care plans were personalised and accurately reflected individual needs, ensuring residents received appropriate support with their health and wellbeing, including access to healthcare professionals and assistance with eating and drinking when required. The home's environment was well-suited to residents' needs, with adapted facilities and a secure garden. The service also demonstrated a good understanding and application of the Mental Capacity Act 2005.

When considering how caring the service is, residents and their relatives consistently described staff as kind, compassionate, and respectful. Staff made an effort to get to know each individual, respecting their privacy and dignity at all times. Residents were encouraged to maintain their independence and were supported to express their views and needs. A particularly positive initiative mentioned was the "hug" scheme, introduced in response to resident feedback about physical contact.

In terms of how responsive the service is to residents' needs, care plans were personalised and regularly reviewed to ensure they remained up-to-date with changing needs. A dedicated activities coordinator ensured a varied program of social, physical, and cultural activities, tailored to residents' preferences, including events for families. Residents and their families felt comfortable raising concerns, and any issues raised were addressed promptly and appropriately. The service also supported residents and their families with end-of-life care wishes.

Finally, concerning how well-led the service is, both residents, relatives, and external professionals described the management as effective and transparent. The registered manager was seen to be committed and experienced, working with a clear vision to make the service feel like a home. Regular audits were conducted across various areas, and feedback from residents, relatives, and professionals was actively sought and acted upon, leading to service improvements such as the recruitment of an activities coordinator. The service also maintained strong working relationships with external health and social care professionals.