David Gresham House

The CQC report for David Gresham House highlights a care home that is consistently well-regarded across all inspected areas. This inspection focused on the overall quality and safety of the residential care provided to individuals aged 65 and over. The findings indicate a strong commitment to resident well-being and a positive living environment.

On safety, residents feel secure, benefiting from well-trained staff who diligently follow robust policies and procedures to prevent harm. The home's environment is kept safe and clean, with clear infection control practices in place. In terms of how effective the care is, residents receive support tailored to their individual needs, including assistance with balanced diets and medication management. The home actively works with healthcare professionals, ensuring timely and appropriate interventions. On caring, staff are consistently described as kind and compassionate, treating residents with respect and maintaining their dignity at all times. Equality and diversity are actively promoted, and residents are involved in decisions about their care. Regarding responsiveness, the service excels at providing personalised care plans that reflect residents' individual preferences and changing needs. Communication support is in place for those with sensory impairments, and efforts are made to combat social isolation by encouraging relationships and participation in activities. In terms of leadership, the service is well-managed with staff feeling supported and involved in regular supervision. Quality assurance processes are in place to monitor and improve services, with a clear understanding of responsibilities among the management and staff.