Furze Hill Lodge

Furze Hill Lodge is a residential care home that accommodates up to 29 individuals, offering support for those living with dementia or with physical health conditions. This report details the findings of a recent inspection by the Care Quality Commission (CQC), assessing the home across key areas of care provision. The inspection aimed to evaluate the improvements made since the previous review and ensure the service continues to meet high standards. Overall, the report highlights significant positive developments and a commitment to resident well-being.

Regarding safety, the home has implemented robust safeguarding procedures, with staff demonstrating a thorough understanding of how to protect residents from harm and report any concerns promptly. Risk assessments are comprehensive and regularly reviewed, ensuring potential hazards to residents' health and well-being are well managed, and lessons are learned from any incidents. Staffing levels are sufficient, and recruitment processes are thorough, ensuring that those providing care are well-vetted and trained. The management of medicines is also safe and effective, with clear protocols and staff competency checks in place. Furthermore, infection prevention and control measures are well-assured, with the service following current guidelines to protect residents and visitors.

In terms of how effective the care is, the service has made substantial improvements. Staff receive regular and relevant training, including induction and ongoing professional development, which is positively reflected in their ability to support residents' diverse needs. There is effective collaboration with external healthcare professionals, ensuring residents receive timely and appropriate medical attention, with care plans updated accordingly. Needs assessments are thorough and person-centred, ensuring that care plans accurately reflect individual requirements and preferences. The quality of food and dining experiences is noted as enjoyable, with choices offered and support provided with dignity. The home's environment is well-adapted to meet residents' needs, with accessible facilities and a comfortable atmosphere. Staff demonstrate a good understanding of the Mental Capacity Act, ensuring residents' rights to make decisions are respected, and best interest decisions are appropriately recorded.

The caring aspect of the service has seen a positive shift, with residents and their relatives reporting feeling well-treated and respected. Residents' choices and preferences are consistently respected, with individuals actively involved in decisions about their daily lives, routines, and meals. Personalised rooms contribute to residents feeling at home, and staff are attentive to their comfort and preferences. Staff are described as kind and compassionate, fostering a relaxed and friendly atmosphere where residents feel comfortable and cared for. Privacy and dignity are paramount, with staff approaching residents respectfully and ensuring personal care is provided discreetly. Residents are encouraged to maintain their independence, with staff providing support in a way that respects their autonomy.

Responsiveness at Furze Hill Lodge is evident in how the service adapts to residents' needs and preferences. Staff are attentive to individual choices, ensuring residents have options for their activities, meals, and daily routines. Care plans are regularly reviewed and updated to reflect any changes in residents' needs, ensuring care remains person-centred and effective. The service actively involves relatives in care planning and reviews, fostering strong partnerships. There is a commitment to providing a range of personalised activities that cater to residents' interests, promoting engagement and well-being. Staff are described as proactive in responding to residents' requests and needs.

Finally, the service is well-led, with a positive and open culture that fosters respect and value for both residents and staff. The management team is committed to continuous improvement, utilising quality assurance systems to monitor progress and address any issues. There is an open approach to handling concerns, and staff feel supported and motivated in their roles. The registered manager demonstrates a strong commitment to the quality of care provided and leads by example, fostering a collaborative and caring environment. The service has successfully implemented recommendations from previous inspections, demonstrating a proactive approach to enhancing the care provided.