Halstead Hall Care Home

This report details an inspection of Halstead Hall Care Home, focusing on the care provided under new ownership, Stow Healthcare Group Limited. The inspection was unannounced and aimed to assess the improvements made since the previous management. The overall findings highlight significant positive changes, with particular praise for the leadership team. The report details the service's performance across five key areas: Safe, Effective, Caring, Responsive, and Well-led.

On safety, the home has implemented robust risk management systems and ensures equipment is regularly checked, though documentation for some checks is being reviewed. Safeguarding procedures are well understood by staff, and medicine management follows recommended guidelines.

In terms of how effective the care is, staff receive comprehensive training and support, with ongoing competency assessments. Residents enjoy nutritious, freshly prepared meals, with the cook actively involved in resident life and food-based activities. The service actively ensures residents have access to necessary health professionals.

Regarding how caring the service is, residents feel well cared for and report feeling in control of their routines and decisions. Staff demonstrate a deep understanding of residents' backgrounds, using this knowledge to foster meaningful engagement and ensure independence is promoted.

In terms of responsiveness, care plans are individualised and regularly reviewed, with staff demonstrating a strong knowledge of residents' needs and preferences. The home is actively building links within the local community, bringing in visitors for shared activities which greatly benefit residents.

Finally, the leadership of the service is highlighted as outstanding. The new provider has made significant positive transformations, with a clear vision for personalised care that places residents at the centre. The leadership team is visible, leads by example, and fosters high levels of engagement with residents, relatives, and staff, with a strong emphasis on continuous improvement.