Hillyfield Rest Home Limited

Hillyfield is a small residential care home situated in a rural setting, providing accommodation and personal care for up to 17 older people, with 11 residents living there during the inspection. Following previous areas of concern identified during the last inspection, the provider took necessary action and made successful improvements across the home. Residents and their families report feeling safe and well-supported, while staff demonstrate a clear understanding of their roles within an open and transparent environment.

Residents feel secure and well-protected thanks to thorough risk assessments, proper safety monitoring, and staff who are fully trained to recognise and report safeguarding concerns. Medicines are managed safely by competent staff, and infection control measures strictly follow best practice guidelines. Recruitment processes are robust, including essential background and criminal record checks.

Care is delivered effectively by suitably trained and qualified staff who understand people's specific needs, including moving and handling. The service operates fully within the principles of the Mental Capacity Act, ensuring choices are respected and legal authorisations for restrictions are appropriately pursued.

Feedback from residents and relatives highlights a deeply caring atmosphere where staff take time to listen, talk, and support individuals at their own pace. Visitors consistently note that staff are kind, approachable, and treat residents like family.

Care and daily support are responsive to individual needs, with clear care plans and risk management strategies in place. People are encouraged to maintain maximum choice and control over their lives, supported by staff who actively seek consent and respect personal preferences.

The home is well-led by a visible and supportive registered manager who promotes an open and inclusive culture. Effective quality assurance processes and auditing systems are firmly established to monitor standards and drive continuous improvement.