Kirtling House

This CQC inspection report for Kirtling House provides an overview of the care home's performance based on key quality standards. The inspection focused on safety and leadership, building upon previous assessments. Overall, the report highlights a service that is dedicated to supporting individuals with mental health needs, aiming to foster independence and social inclusion. The findings suggest a positive and well-managed environment where residents feel cared for and respected.

On safety, Kirtling House has effective systems in place to protect residents from harm, including robust safeguarding procedures and well-managed risk assessments that support independence. Staff are adequately trained and sufficient in number, with safe recruitment practices ensuring suitability. Medicines are handled securely, and the home maintains good infection control measures.

Regarding effectiveness, residents reported positive experiences, feeling well-understood and supported by staff knowledgeable in mental health. The care provided is tailored to individual needs, with staff actively involving residents in their support plans and working collaboratively with external health professionals when needed.

In terms of how caring the service is, residents express feeling cared for and respected, noting that staff show genuine interest and non-judgmental support. The home fosters trust and encourages residents to manage their own needs, including medication, with appropriate support.

Responsiveness to residents' needs is evident through proactive engagement with external agencies and a commitment to tailoring care approaches to individual preferences and goals. The service actively works with residents to understand their needs and preferences, ensuring they are involved in their care plans.

Finally, on how well-led the service is, Kirtling House demonstrates strong leadership and an open, inclusive culture. There's a clear understanding of roles, effective governance systems, and a commitment to continuous learning and improvement. Staff feel supported, contributing to low turnover and consistent, person-centred care. The home actively seeks and acts on feedback from residents, staff, and professionals to enhance the service.