Leighton House Private Nursing Home

This report details a CQC inspection of Leighton House Private Nursing Home. The inspection focused on assessing the safety, effectiveness, caring nature, responsiveness, and leadership of the service. It was a planned visit following a previous inspection that identified areas for improvement. The report outlines the findings across these key areas, providing an overall picture of the care and support provided to residents. The aim is to give families a clear understanding of the service's strengths and any specific points noted during the assessment, helping them make informed decisions about care for their loved ones.

On safety, the home has made significant improvements. Staff recruitment is now robust, with all necessary checks completed before new employees start. Residents feel safe, and staff are well-trained in safeguarding procedures. The premises are clean, and infection control measures are in place, aligning with current guidance. Medicines are managed safely and accurately administered. Risk assessments are detailed and regularly reviewed, with families involved in developing personalised strategies for residents.

In terms of how effective the care is, staff demonstrate a good understanding of residents' needs and provide prompt support. Care plans are person-centred, promoting choice and control for residents while ensuring they are supported in the least restrictive way possible. The service has systems in place to ensure care plans are person-centred and support residents' well-being and independence.

Regarding the caring aspect, residents and their relatives reported feeling well-supported and respected. Staff know the residents well and treat them with kindness. Communication with families is good, with relatives feeling involved in care decisions and welcome to visit. The staff culture promotes a friendly and inclusive environment, where residents feel valued and are able to raise concerns.

In terms of responsiveness, the service is actively involving residents, their families, and staff in its ongoing development. Regular feedback surveys are used to monitor the quality of care, and actions are taken based on the views received to improve outcomes. The management engages with people daily, addressing issues promptly and seeking feedback to ensure the service meets individual needs effectively.

Concerning how well-led the service is, leadership is visible, and there is a clear person-centred culture. Audit processes have been improved, identifying and addressing issues promptly. Staff feel involved in improving the service and are empowered to make suggestions. The registered manager has good oversight, implementing systems to identify shortfalls and rectify them without delay, fostering a culture of continuous learning and improvement.