Living Ambitions Limited - 330a Guildford Road

This inspection report for Living Ambitions Limited, located at 330a Guildford Road, provides an overview of the care services offered to individuals with learning and physical disabilities. The report details findings across five key areas: safety, effectiveness, caring, responsiveness, and leadership. The overall assessment indicates that the service is performing well, with residents and their families expressing positive experiences. The inspection aimed to ensure the service continues to meet high standards of care.

On safety, residents and their families feel secure, and staff are well-trained and aware of safeguarding procedures. Risks are carefully assessed and managed to promote independence, with robust emergency plans in place. Staffing levels are sufficient, and recruitment processes are thorough. The home is kept clean, and medication is administered safely with appropriate records maintained.

Regarding effectiveness, care plans are regularly reviewed to ensure they meet individual needs. Staff receive comprehensive training relevant to residents' specific health requirements, and regular supervisions support their development. Residents are actively involved in meal planning and preparation, with a focus on healthy, fresh food. The service also works effectively with external healthcare professionals to support residents' well-being.

The caring aspect of the service is highlighted by residents and relatives describing staff as kind, friendly, and affectionate. Staff demonstrate a strong understanding of individual communication needs and treat residents with compassion and respect. Residents are encouraged to maintain their independence and are supported to stay connected with their families, fostering a warm and homely atmosphere.

In terms of how responsive the service is, it is noted that residents have significant input into planning activities and making choices about how they spend their time. Staff understand residents' life histories and preferences, ensuring personalised support that adapts as needs change. The service is also preparing for residents' aging needs, aiming to maintain a supportive retirement-style environment. A clear complaints policy is in place, though none had been raised.

Finally, on leadership, the service is consistently well-led, with a friendly and approachable registered manager who actively resolves issues. While most care records are up-to-date, some require updating, with a new planning format being introduced. Staff feel well-supported and listened to by the management, contributing to a positive working environment. Regular quality checks and monitoring systems are in place to ensure high standards are maintained.