Loose Court

Loose Court is a residential care home for up to 42 older people, including those living with dementia or with physical and sensory needs. This report details findings from a recent inspection that assessed the service against key quality standards. Overall, the inspection found that residents and their relatives are positive about the care provided, with many expressing gratitude for the staff's kindness and the welcoming environment. The report highlights the home's commitment to learning from past incidents and implementing measures to prevent future accidents.

On safety, the home ensures people receive care in line with national guidance, with adequate staffing levels and robust recruitment practices. Medicines are managed safely, hygiene standards are high, and prompt medical attention is provided when needed. Following previous concerns, improvements have been made to medicine record-keeping, and lessons learned from falls have led to strengthened accident prevention strategies.

In terms of how effective the care is, residents are supported to have maximum choice and control over their lives, with care provided in the least restrictive way possible and in their best interests. The accommodation is adapted to meet residents' needs, and ongoing repairs are being addressed. Staff receive appropriate training and support, and residents are encouraged to maintain good health through balanced diets and access to healthcare services.

The caring aspect of the service is evident in the compassionate and dignified way residents are treated. Their privacy is respected, and confidential information is managed appropriately. Residents and their relatives feel supported in expressing their views, and their right to privacy is consistently maintained.

Regarding responsiveness, residents are consulted about their care, and information is provided in accessible formats. They are supported to pursue their hobbies and interests, and there is a clear procedure for resolving complaints. The home also treats people with compassion at the end of their lives.

Finally, concerning how well-led the service is, residents' suggestions have been implemented in the service's development, and quality checks are regularly completed. The home promotes good teamwork, meets regulatory requirements, and engages in effective joint working with other professionals. While overall findings are positive, the report notes that repairs to some minor defects in the accommodation are ongoing.