Mansion House Residential Home

Mansion House Residential Home underwent an inspection by the CQC, focusing on the safety, effectiveness, caring nature, responsiveness, and leadership of the service. This report details the findings of an unannounced visit on April 10, 2018, which followed up on a previous inspection where improvements were required in medication management, quality assurance, and staff recruitment. The current report indicates that significant progress has been made across all areas, resulting in a positive overall rating for the home.

On safety, the home has implemented robust procedures for medication administration, ensuring it is done in a timely and secure manner, and has strengthened its staff recruitment processes with thorough checks. In terms of how effective the care is, staff receive comprehensive training and support, equipping them with the necessary skills to meet residents' needs, while also ensuring appropriate healthcare access and promoting balanced diets. Regarding the caring aspect, staff are consistently described as respectful, compassionate, and attentive, prioritising residents' privacy and dignity while encouraging independence and choice. In response to resident needs, the service provides personalised care plans that reflect individual preferences and wishes, with a well-established complaints procedure in place and dedicated support for end-of-life care. Finally, concerning how well-led the service is, there is a positive and inclusive culture driven by strong leadership from the registered manager, with systems in place for continuous quality monitoring and active involvement of residents and staff in service development. While the inspection highlights substantial improvements and positive practices, the report notes that clearer signage with larger text and graphics to better assist residents with accessing information about activities and menus would be beneficial.