Myrtle Cottage

This summary provides an overview of the CQC inspection findings for Myrtle Cottage, based on a visit on July 28, 2018. The report covers the five key areas: Safe, Effective, Caring, Responsive, and Well-led, offering insights into the quality of care provided. It aims to help families understand the home's strengths and areas for development without relying on formal rating terminology.

On safety, the home ensures residents are protected from avoidable harm. Staff understand how to recognise and report abuse, and adequate staffing levels are maintained to meet assessed care needs. Recruitment processes include necessary checks, and infection control measures are in place. While medicines are managed safely, the report notes that lessons are learned and improvements made when things go wrong, indicating a system of continuous review.

In terms of how effective the care is, residents' needs and choices are assessed to form the basis of care plans, with staff receiving appropriate training and supervision. The home respects residents' choices and ensures they are supported to maintain healthy diets and access necessary healthcare services. Although the Mental Capacity Act is generally understood, there was a noted instance where related paperwork needed to be prioritised for completion.

The caring aspect of the service is highlighted by staff who treat residents with kindness and compassion. They use person-centred approaches, demonstrating a good understanding of residents' needs and preferences, and actively promote independence, privacy, and dignity. Family and professionals describe the staff as caring, kind, and friendly, contributing to a relaxed and engaging home atmosphere.

Regarding responsiveness, care plans and risk assessments are kept up-to-date and regularly reviewed. Staff are skilled at recognising and responding to changing needs, and residents are supported to participate in community activities aligned with their interests. A clear complaints procedure is in place, and residents and relatives feel comfortable raising concerns. However, the report indicates that support for end-of-life care was not currently provided.

Finally, concerning how well-led the service is, Myrtle Cottage fosters an open and positive working environment that encourages involvement from residents, families, and staff. Leadership is visible and promotes good teamwork, with staff understanding their roles and responsibilities. Quality audits are conducted effectively to drive improvements, and the management team demonstrates an open and honest approach to their responsibilities. The service actively collaborates with other agencies to benefit residents.