Oak View Residential Care Home

This report provides an overview of the Care Quality Commission's inspection of Oak View Residential Care Home, conducted in March 2019. The inspection aimed to assess the overall quality of care provided, focusing on key areas to ensure residents' well-being and safety. Families looking for a care home will find insights into the home's practices across five critical domains.

Regarding safety, residents and their families reported feeling secure at the home, with staff demonstrating a strong understanding of safeguarding protocols and robust processes for investigating any concerns. While risk assessments were generally thorough and updated, there was a noted area for improvement in ensuring these assessments and care plans were consistently personalised and avoided generic phrasing. The home ensures sufficient staffing levels and maintains diligent recruitment practices. Medicine administration is handled safely and competently by trained staff, and infection control measures are well-established, with the home noted as clean and tidy.

In terms of effectiveness, the care provided consistently leads to good outcomes for residents, with many families expressing how the home has positively impacted their loved ones' lives. The environment is designed with safety in mind, although improvements are planned to better support residents with dementia or visual impairments, such as enhanced signage. Staff receive comprehensive training and ongoing support, ensuring they possess the necessary skills. Residents are well-supported with their nutritional needs, with various options and clear plans for those at risk of malnutrition. The service also facilitates good access to healthcare professionals and ensures coordinated care when residents transition between services.

The caring aspect of the service is highlighted by staff who are consistently described as kind, patient, and responsive to residents' needs, treating everyone with dignity and respecting their privacy. Residents felt well-supported in making choices about their care and lives.

On responsiveness, residents know how to raise concerns and have confidence that management will address them promptly. The home ensures residents can access activities of their choice and are supported to participate fully in life at the home.

Finally, concerning the well-led domain, the management team is open, transparent, and understands their regulatory duties. Effective quality assurance systems are in place, and both residents and staff feel engaged in the running of the service. The management actively seeks feedback and implements improvements, as demonstrated by their proactive approach to the environmental suggestions.