Rascasse

This CQC report for Rascasse details the findings of an inspection conducted in June 2018, assessing the home's performance across five key areas: Safe, Effective, Caring, Responsive, and Well-led. The inspection reviewed how people receive accommodation and personal care, focusing on the safety of the premises and the quality of care provided. The report highlights the home's commitment to supporting individuals with learning disabilities and complex needs.

On safety, while improvements have been made since the last inspection, the report notes an instance where a fire safety procedure was not consistently followed, though this was immediately addressed. It is recommended that fire safety systems are reviewed and auditing strengthened. Medicine management is generally safe with clear systems, but staff recording needs to be more consistent for effective auditing.

In terms of how effective the care is, the service continues to provide good support. Staff are well-trained and receive ongoing development, including specific training for the complex needs of residents. There are robust systems in place to ensure decisions are made in line with the Mental Capacity Act, and appropriate authorisations are sought when necessary. Residents are supported to maintain good health and have access to nutritious meals.

Regarding how caring the service is, staff are noted for their positive, warm, and patient interactions with residents. Feedback from relatives highlights the staff's dedication and the good relationships residents have with their carers. The home supports residents to maintain their dignity and offers choices in their daily lives, with personalised rooms reflecting individual interests.

In terms of how responsive the service is, care plans are detailed, regularly reviewed, and involve relatives. Residents are supported to have meaningful lives with access to community activities tailored to their preferences. The service actively seeks feedback from residents and relatives through various channels, ensuring their views are valued and acted upon.

Concerning how well-led the service is, management is highly regarded by both staff and relatives for their professionalism and supportive approach. There is a clear management structure, and systems are in place to drive continuous improvement and ensure good governance. The registered manager is noted to have a clear understanding of their responsibilities.