Royal Mencap Society - 62 Wright Street

62 Wright Street is a domestic property close to Horwich town centre that provides accommodation and personal care for up to four adults with learning disabilities and autistic spectrum disorders. During the inspection, three residents were living at the home supported by a registered manager, an assistant manager, and a dedicated team of care staff. The overall atmosphere at the home is relaxed, friendly, and remarkably homely, with staff demonstrating a deep understanding of residents' individual needs and preferences. Relatives shared extremely positive feedback about the quality of life and the high standard of personalized care provided at the service.

The home maintains robust safety measures, including secure visitor protocols, thorough risk assessments for activities and daily living, and comprehensive staff training on safeguarding and whistleblowing policies. The premises and equipment are regularly checked and well-maintained, and the environment achieved top ratings for infection control and food hygiene.

Care is delivered by a well-trained, knowledgeable team that receives thorough inductions and regular supervision, ensuring support aligns with national standards. The home is fully compliant with the Mental Capacity Act and Deprivation of Liberty Safeguards, and staff work proactively with external healthcare professionals to manage dietary needs, medical appointments, and smooth transition processes for new residents.

Staff interact with residents with genuine warmth, kindness, and humor, ensuring people are included in discussions about their care despite any verbal communication barriers. Care plans thoroughly respect personal choices, privacy, and diversity, while staff skillfully use alternative communication methods and cues to understand residents' wishes and feelings.

The service excels in tailoring support to each individual's goals and aspirations, empowering residents with complex needs to engage meaningfully with their local community and pursue activities that matter to them. Relatives highlighted the exceptional quality of life experienced by their family members, noting that staff use innovative approaches to maximize each resident's potential.

Leadership at the home is strong and visible, featuring effective quality assurance audits, regular team meetings, and active feedback collection from both residents and their families. Staff reported feeling well-supported, listened to, and guided by a management team committed to inclusion, continuous improvement, and the overall well-being of everyone living and working at the service.