Seabourne House

Seabourne House provides residential support for up to five individuals with learning disabilities, autistic spectrum disorder, or physical disabilities. This recent inspection report from the Care Quality Commission (CQC) reflects significant positive changes since the previous inspection. The report highlights that the service has successfully addressed all previously identified concerns, leading to an improved overall assessment. It offers families a reassuring overview of the current care provision, focusing on the key aspects that contribute to a safe, effective, and supportive environment for residents.

On safety, the home has robust systems in place for managing medicines, ensuring they are stored, administered, and returned appropriately and in a person-centred way. Staffing levels are sufficient and flexible, with thorough recruitment checks ensuring suitable individuals are employed. Safety checks on equipment and the environment are conducted regularly, and emergency evacuation plans are well-established and practiced. Safeguarding guidance is readily available and understood by staff, with audits in place to maintain robust processes. The registered manager demonstrates a strong understanding of the Mental Capacity Act to protect residents' rights.

In terms of how effective the care is, residents' health needs are regularly monitored and responded to, with appropriate professional healthcare input sought when required. The service fully complies with the Mental Capacity Act, ensuring decisions made for residents are in their best interests. Residents are actively supported to make choices about their food and drink. Staff receive comprehensive and ongoing training, including mandatory sessions and specialised courses, equipping them with the necessary skills and knowledge to support residents effectively.

The service is caring, with staff demonstrating genuine kindness, respect, and dignity in their interactions. Residents appear relaxed and happy, with good rapport evident between residents and staff. Staff understand residents' personal histories and preferences, offering support while respecting their need for privacy and independence. Residents' bedrooms are personalised, contributing to a homely feel, and efforts are made to maintain residents' contact with their relatives.

Responsiveness is a key strength, with care plans being meaningful, informative, and accurately reflecting the support provided in practice. Residents are actively involved in choosing a variety of recreational activities, both inside and outside the service, with staff demonstrating flexibility to meet individual needs. A clear complaints procedure is available, ensuring concerns are addressed effectively.

Finally, the service is well-led. Robust systems are in place for monitoring the service and identifying areas for improvement, with actions taken based on feedback and audits. People's feedback, along with that of their representatives, is actively sought and acted upon. The registered manager provides clear oversight, fostering a positive culture where staff understand their roles and demonstrate positive attitudes. There is a commitment to continuous improvement to enhance the experience of residents.