Springfield Park Care Home

This CQC report offers an overview of Springfield Park Nursing Home following an inspection in May 2021. The inspection focused on safety and leadership, building on previous findings. Overall, the report highlights progress made in key areas, while also identifying specific points for the home to focus on for continued improvement. Families looking for a care home will find this summary useful in understanding the service's performance across essential care domains.

On the aspect of safe care, the home has made significant improvements, particularly in medication management where previous concerns have been addressed. Staff are well-trained, and robust recruitment processes are in place, ensuring residents are protected from abuse. While infection control measures are strong, the report notes that staff can be very busy due to the high needs of residents, leading to occasional delays in responding to call bells. There was also a brief mention of improvements needed in securing waste medicines during the inspection.

Regarding effective care, residents' needs are well assessed, and risk assessments are in place to guide staff. Care plans consider individual preferences, and staff are reported to have appropriate skills. However, a recurring theme is the impact of staff being busy on timely responses to residents' requests for support.

In terms of caring practices, most residents feel safe and report positive interactions with staff. The report acknowledges that staff are generally seen as caring and attentive. However, some relatives noted delays in being informed about changes to their loved ones' medication or care needs, suggesting areas for improved communication.

When it comes to responsiveness, the primary concern raised by residents and their relatives is the promptness of staff response to call bells, which is often attributed to staff being busy with residents' complex needs. While the home is working on this, it is an area that requires ongoing attention.

Finally, on the matter of being well-led, the home is currently in the process of recruiting a registered manager, which is a regulatory requirement. While staff generally speak positively about the deputy manager and management support, some staff feel their concerns about staffing levels are not always fully addressed. Relatives also had mixed views on communication and information sharing. The report also noted that some residents felt the food options could be more varied to suit different tastes.