St George's (Wigan) Limited

This report from the Care Quality Commission (CQC) provides an overview of St George's Nursing Home following an inspection. The inspection aimed to assess the quality and safety of care provided, building on previous findings. Overall, the report highlights improvements and consistent strengths across all key areas, indicating a commitment to providing good care for residents.

On safety, the home has made significant improvements, particularly in medication management, ensuring residents receive their prescribed medicines safely and accurately. Robust safeguarding procedures are in place, with staff well-trained to identify and report concerns, and robust recruitment processes ensure only suitable individuals are employed.

In terms of how effective the care is, residents' needs are consistently met through thorough assessments and person-centred care plans that reflect their individual preferences. Staff are well-trained and supported, with ongoing development opportunities, and the home works effectively with external healthcare professionals to ensure residents receive timely and appropriate support.

The caring aspect of the service is a clear strength, with staff building genuine relationships and showing deep understanding of residents' needs and wishes. Residents are treated with compassion, kindness, and respect, and their dignity and independence are actively promoted, with staff ensuring privacy is maintained.

Regarding how responsive the service is, care plans are personalised and regularly reviewed, ensuring residents and their families are involved in decision-making. The home is well-organised to meet individual needs and preferences, and there are systems in place to manage complaints and concerns effectively, ensuring residents' voices are heard.

Finally, the service is well-led, with strong governance systems providing effective oversight and monitoring. The registered manager and provider actively seek feedback and use this to drive continuous improvement, fostering a positive culture and ensuring staff are supported in their roles. While generally positive, the report indicates that all double rooms have been converted to single occupancy, with a redecoration plan in progress.