The Avenue Care Home

The Avenue Care Home provides residential care for older people in a welcoming, adapted building. Residents and their families consistently share positive feedback about living here, highlighting a warm atmosphere, kind staff, and a safe environment where individual preferences are well understood and respected. The management and staff team demonstrate a strong commitment to continuous improvement, addressing past concerns and working together effectively to support residents' daily lives and overall wellbeing.

When it comes to safety, residents feel secure and well protected, supported by sufficient staffing levels and regular safety monitoring. However, the inspection noted that staff recruitment histories previously covered only the last ten years rather than a full history, and some care plans lacked specific detail, such as the exact type of footwear required. Additionally, a few gaps were found in medication records where doses were given but not properly signed for, though management took immediate action to address and resolve these recording issues.

The environment has seen meaningful upgrades, including new ramps to reduce fall risks and ongoing redecoration efforts incorporating dementia-friendly design principles. Care is delivered following thorough initial assessments, and staff receive regular supervision, training, and team meetings to maintain their skills. Dietary needs are managed attentively with daily check-ins from the catering team, and residents enjoy a good variety of meals and snacks.

Residents are treated with genuine compassion, dignity, and respect, with staff showing a strong understanding of their personal likes and dislikes. The home actively embraces equality and diversity, having recently run a well-received project around LGBTQ+ inclusion alongside accommodating various religious needs.

Care and support are tailored closely to individual needs, featuring a robust programme of meaningful activities and outings that keep residents engaged. Staff ensure that personal choices are respected, involving residents and their families in planning and regularly reviewing their care to match changing requirements.

The home is supported by effective leadership and robust governance systems that successfully identify areas for improvement and drive positive changes. Management responds proactively to feedback from inspections and audits, ensuring legal requirements are met and maintaining strong communication across the staff team to deliver consistent care.