The Fernes

This report from the Care Quality Commission (CQC) provides an overview of The Fernes care home, detailing findings from an inspection conducted in February 2020. It assesses the home across five key areas: safety, effectiveness, care, responsiveness, and leadership, offering insights into the experiences of residents and their families. The report highlights the overall quality of care provided at The Fernes, aiming to help families make informed decisions.

On safety, residents feel secure, with robust safeguarding procedures and staff trained to identify and report concerns. Sufficient staffing levels ensure needs are met promptly, and medicines are managed safely. Environmental risks are assessed, and emergency plans are in place, with regular checks on equipment. While call bell response times are monitored and addressed, overall safety measures are well-maintained.

In terms of how effective the care is, the home is well-adapted to meet resident needs, with a strong emphasis on creating a comfortable and stimulating environment, including specialized areas for those with dementia. Residents receive nutritious meals tailored to their preferences, and staff ensure mealtimes are enjoyable and social occasions. The service operates in line with the Mental Capacity Act, ensuring residents' choices and autonomy are respected, and staff are well-trained and supported to provide effective care, working collaboratively with healthcare professionals.

Regarding how caring the service is, staff are described as exceptionally kind, compassionate, and dedicated, treating residents with dignity and respect. Residents and their families consistently praise the staff's willingness to go above and beyond, creating a warm, family-like atmosphere. Numerous compliments highlight the exceptional level of care provided, with staff demonstrating a deep commitment to resident well-being and happiness, often going the extra mile in their personal time.

On responsiveness, the home ensures residents have maximum choice and control over their lives, supporting them in the least restrictive way possible. Personalized care plans meet individual needs and preferences, and residents have access to a wide range of activities. Families and residents know how to raise concerns and have confidence in the management's ability to address them, with systems in place for continuous service improvement.

In terms of leadership, the service is well-managed with a strong focus on quality assurance and continuous improvement. The registered manager is praised for their leadership, and a robust quality assurance system is in place to monitor and enhance the service. Staff feel valued and supported, and professionals highlight the home's excellent working relationships with external agencies, contributing to positive outcomes for residents.