The Goodwins

This summary provides an overview of the latest inspection report for The Goodwins, a care home that supports individuals with complex needs, including learning disabilities, autism spectrum disorder, and behaviours that challenge. The inspection found that the home has made significant progress since the previous review, demonstrating continuous improvement. It highlights how the service excels in providing a nurturing environment where residents can lead fulfilling lives, express themselves, and maintain strong connections with loved ones. The report details the positive outcomes achieved for individuals, including a reduction in challenging behaviours and medication, and a focus on promoting independence and a high quality of life.

Regarding safety, the home ensures residents are protected from harm, with robust safeguarding procedures and staff well-trained to recognise and respond to any concerns. Risk assessments are thorough and consistently applied, with a proactive approach to managing potential challenges in the least restrictive way possible. The environment is well-maintained and equipped with safety features, and staffing levels are consistently appropriate to meet residents' needs promptly and safely. Medication management is also secure, with staff competency regularly checked and appropriate guidelines followed.

The effectiveness of the care provided is evident in the positive outcomes for residents. Needs are comprehensively assessed, and care plans are developed in line with best practice guidance, promoting a least restrictive approach that has successfully minimised challenging behaviours. Staff receive specialised training, including techniques like "intensive interaction," which fosters engagement and helps residents develop confidence and independence. The service also pays close attention to residents' dietary needs and preferences, ensuring they have a balanced diet and are involved in meal choices. Health needs are proactively managed through health action plans and prompt referrals to healthcare professionals.

In terms of caring, residents are described as happy and relaxed, feeling safe and well-supported. Staff demonstrate a deep understanding of individual needs, using techniques like "intensive interaction" to build meaningful connections. The environment encourages residents to express themselves and participate in activities they enjoy, both within the home and in the wider community. This person-centred approach ensures residents can maintain relationships and develop new ones, fostering a strong sense of belonging.

The service is highly responsive to residents' needs and preferences. Care plans are personalised, and staff are adept at understanding and responding to non-verbal communication. Residents are actively involved in making choices about their lives, including their care, activities, and personal space. The home also actively supports residents in maintaining their relationships and engaging with their community, ensuring they live as ordinary a life as possible.

Leadership at The Goodwins is exceptionally well-led, with a registered manager who inspires and supports the staff team. There is a clear commitment to continuous improvement and learning from events. The provider actively seeks feedback and uses it to enhance the service. The home's ethos is strongly aligned with best practice guidance, promoting choice, independence, and inclusion, ensuring residents' lives are as fulfilling as possible.