The Retreat

This report from the Care Quality Commission (CQC) provides an assessment of The Retreat, a residential care home. The inspection examined how safe, effective, caring, responsive, and well-led the service is, aiming to give families a clear picture of the care provided. Overall, the report indicates that the service is meeting high standards and is focused on the well-being and independence of its residents. The inspectors reviewed various aspects of the service, including resident care plans, staff training, and resident feedback, to build a comprehensive view.

On safety, the home demonstrates robust measures to protect residents, including thorough risk assessments and well-managed medication processes. Staff are well-trained in safeguarding and confident in raising any concerns. While most staff files were complete, a minor administrative point was noted regarding the full employment history of some staff, which the provider assured would be rectified.

In terms of how effective the care is, residents' care plans are highly personalised, regularly updated, and clearly reflect their individual needs and preferences. Staff are well-trained and supported, and residents are actively involved in decisions about their meals, including shopping and menu planning, which contributes to their overall quality of life.

The care provided at The Retreat is characterised by kindness and respect, with staff taking time to truly understand and engage with residents. There's a strong emphasis on promoting residents' independence and supporting them in maintaining relationships, ensuring their dignity is always upheld. Relatives feel involved in their loved ones' care planning and reviews.

Regarding how responsive the service is, residents are supported to lead fulfilling lives, with consistent access to the community and activities of their choice. Communication needs are well met, ensuring residents can fully understand information. The service also has effective systems for addressing complaints and concerns, demonstrating a commitment to ongoing improvement based on feedback.

Finally, concerning how well-led the service is, the management team fosters a positive and inclusive culture. There is a clear commitment to continuous learning and improvement, with residents and staff actively involved in shaping the service. The leadership actively promotes person-centred care and ensures good outcomes for those living at The Retreat.