Waverley Lodge Nursing Home

Waverley Lodge Nursing Home has been inspected by the Care Quality Commission (CQC) to ensure it provides high-quality care. This report summarises the findings from an unannounced visit on 13 October 2018, detailing how the home performs across key areas. The inspection focused on the safety, effectiveness, caring nature, responsiveness, and leadership of the service, with all aspects found to be performing well. The overall positive findings suggest a stable and well-managed environment for residents.

Regarding safety, residents are protected from avoidable harm, with staff well-trained to recognise and report abuse. Adequate staffing levels, robust recruitment checks, and detailed risk assessments contribute to a secure environment. The management and administration of medicines are handled safely by competent staff, and the home is consistently clean with effective infection control measures in place.

In terms of how effective the care is, residents are actively involved in their care assessments and their choices are respected. The home adheres to the Mental Capacity Act, ensuring people's rights are protected and that decisions are made in their best interests. Staff receive thorough induction and ongoing training, feeling well-supported in their roles. Residents are well-nourished, with choices provided for meals and specialist dietary needs met.

The caring aspect of the service is highlighted by feedback from residents, relatives, and professionals who describe the staff as kind and caring. Residents' dignity and privacy are consistently respected, and their independence is encouraged. The home supports residents' cultural and spiritual needs, and promotes the maintenance of personal relationships.

When assessing how responsive the service is, Waverley Lodge ensures residents' needs are met by knowledgeable staff who understand individual communication needs. The home has a clear complaints process and actively encourages feedback. End-of-life care needs are discussed and managed with input from GPs and palliative care teams. Activities are provided, and residents are encouraged to participate in community life.

Finally, on how well-led the service is, leadership is visible and approachable, with staff feeling supported by the management team. The home has effective quality assurance and auditing processes that drive service improvements. There is a positive culture that encourages involvement from everyone, and the service understands its legal responsibilities for sharing information with other agencies. The home is committed to improving outcomes for people using the service through partnerships.