Whitehaven Residential Home

Whitehaven Residential Home in Horndean provides accommodation and personal care for up to 15 older people, including some individuals living with dementia, spread across two floors accessible via a stair lift. This targeted inspection took place on 3 February 2021 specifically to review how the home was prepared for and managing infection prevention and control during the coronavirus pandemic. At the time of the visit, all 15 rooms were occupied, and the inspection focused purely on these safety measures rather than providing a full graded evaluation across all traditional areas.

Regarding safety, the home demonstrated robust systems to manage visitors safely and reduce infection risks, supported by risk assessments for vulnerable staff members and full vaccination uptake across the entire staff team. There was an adequate supply of personal protective equipment which staff used and disposed of correctly, alongside up-to-date policies, informative posters, regular newsletters, and a dedicated COVID-19 folder accessible to everyone. The service successfully met shielding and social distancing rules, managed safe admissions, organized regular testing for residents and staff, and maintained good premises layout and hygiene practices to effectively prevent or handle outbreaks.

As the CQC inspection on this date was strictly a targeted review focused solely on infection control and coronavirus preparedness, the official report does not contain specific findings or details for the remaining four categories of effective, caring, responsive, and well-led. The scope of the visit was limited entirely to examining how the provider kept people safe from infection during the pandemic, meaning these additional areas were not assessed or reported on during this particular visit.

Families looking at this report will see clear evidence of active management, open communication from the registered manager with relatives and staff, and strict adherence to safety guidelines during a challenging time. However, because this was a narrow, single-focus inspection, there is no broader information available in this text regarding daily routines, personalized care delivery, or long-term leadership practices beyond pandemic safety protocols.