Woodland Grove

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This CQC inspection report provides an overview of Woodland Grove, assessing its commitment to providing quality care. The inspection focused on key areas to ensure residents are safe, well-cared for, and that the service is effectively managed. The findings indicate a home where residents and their families generally feel positive about the care provided.

Regarding safety, the home ensures residents are protected from harm. Staff are well-recruited with appropriate checks in place, and they receive necessary training. The service has systems to minimise infection risks and learns from any incidents. Medicines are managed by trained staff, and risk assessments are regularly reviewed and updated to ensure residents' well-being.

In terms of how effective the care is, residents are supported to make choices and live their lives with maximum autonomy, with staff always acting in their best interests. Care plans are person-centred, designed to ensure residents' safety and overall welfare.

The care delivered is described as kind and attentive. Residents and their relatives express satisfaction with the staff, often describing them as lovely and attentive. Interactions observed between staff and residents were positive, highlighting a compassionate approach to care.

When considering how responsive the service is, people's needs are met effectively. The home ensures residents can maintain connections with loved ones through supported visiting arrangements, contributing to their overall happiness and well-being.

Finally, concerning how well-led the service is, the registered manager demonstrates strong oversight. A culture of learning and development is encouraged, and systems are in place to regularly review care quality and resident experiences. Staff feel supported and share the manager's vision for providing excellent care. Feedback from residents and staff is actively sought and considered.