Worting Road (The Whispers)

Worting Road (The Whispers) provides a supportive environment for individuals with learning disabilities and autistic spectrum disorders. The latest inspection by the Care Quality Commission (CQC) found that the service continues to meet high standards across all five key areas, building on previous improvements. The report highlights a commitment to promoting independence and inclusion, allowing residents to live fulfilling lives.

On safety, residents feel secure, and staff are well-trained to recognise and act on safeguarding concerns. Risk assessments are thorough, and plans are in place to minimise potential dangers, with regular checks on premises safety and emergency preparedness. Medicines are managed and administered with care, and robust recruitment procedures ensure suitable staff are employed.

In terms of how effective the care is, staff are well-supported and receive regular, comprehensive training tailored to the needs of the residents, including specific training on autism awareness. The service has made significant improvements in ensuring mental capacity assessments and best interest decisions are properly recorded, addressing a previous regulatory requirement. Residents are supported to maintain their health through regular contact with health professionals and personalised health action plans.

The caring aspect of the service is evident in the kind and understanding manner of the staff, who build positive rapport with residents, respecting their wishes and choices. Residents are encouraged to be independent and are comfortable seeking staff assistance. Privacy and dignity are consistently maintained, and personal belongings are respected. Relatives also feel welcomed and valued.

Regarding how responsive the service is, support plans are person-centred, detailed, and regularly reviewed to meet individual needs, preferences, and cultural backgrounds. Residents have ample opportunities to engage in activities of their choice and pursue their hobbies. The service also ensures that people and their relatives are informed about the complaints process.

Finally, concerning how well-led the service is, the registered manager has effective systems in place for monitoring service quality. Feedback is actively sought from residents, their relatives, and staff. The service operates with a clear focus on the values of choice, independence, and inclusion, ensuring residents can live as ordinary a life as possible.