1 Fengates Road

The Care Quality Commission (CQC) inspection report for 1 Fengates Road highlights a consistently good standard of care across all evaluated areas. The inspection focused on ensuring the home operates with 'Right Support, Right Care, Right Culture', a framework designed to uphold respect, dignity, and independence for individuals with learning disabilities and autistic people. The report generally paints a positive picture of the home's operations and the experiences of its residents, noting a commitment to person-centred support and a positive environment.

Regarding safety, residents feel secure, and staff are well-trained to identify and report any concerns, with robust procedures for safeguarding. Risks are managed proactively to encourage independence, and comprehensive emergency plans are in place.

On how effective the care is, residents' needs and choices are thoroughly considered in care planning, leading to consistently good outcomes. Staff receive strong support and relevant training, with efforts made to adapt to new health needs. The home is well-adapted to residents' needs, promoting health and well-being.

In terms of how caring the staff are, residents are consistently treated with kindness, respect, and dignity. Staff build trusting relationships and actively involve residents in all decisions regarding their care and daily lives, promoting their independence.

For responsiveness, residents receive personalised care tailored to their individual needs and preferences, with staff demonstrating flexibility and understanding of communication requirements. Care plans are person-centred, and while no one was receiving end-of-life care at the time, preferences were documented.

Finally, looking at how well-led the service is, the report indicates a positive culture that empowers residents. There is a clear focus on involving residents in their care planning and encouraging their views. Staff feel supported by the management team, and there's a commitment to continuous improvement, although the report notes a preference for more face-to-face training for staff.