5 Fengates Road

This CQC report for 5 Fengates Road, conducted on May 16, 2022, provides a comprehensive overview of the care and support offered at the home. The inspection assessed key areas including safety, effectiveness, caring practices, responsiveness, and leadership, with overall positive findings. The report highlights how the service focuses on ensuring residents with learning disabilities and autistic individuals are treated with respect, dignity, and have independence and access to the community.

Regarding safety, the report indicates that residents felt secure and staff were well-trained in safeguarding, effectively managing risks to promote independence while ensuring safety. While the service has robust systems for risk assessment and learning from incidents, the report notes that recruitment remains a challenge, with agency staff and the registered manager stepping in to cover shifts. The service ensures safe medication management and effective infection prevention and control measures are in place.

In terms of how effective the care is, the service consistently achieves good outcomes for residents, with their needs and choices being fully integrated into personalised care plans. Staff receive good support and training, and the home's environment is well-adapted and personalised to meet residents' needs. Residents are well-supported to access healthcare services and live healthier lives, with care being delivered in line with legal guidance and standards.

The caring aspect of the service is strong, with staff demonstrating kindness and respect in their interactions. Residents are actively involved in decisions about their care, and their communication needs are well understood and supported. The service ensures residents' privacy, dignity, and independence are maintained, with opportunities to engage in community activities and pursue personal interests.

Concerning responsiveness, the service provides person-centred care that is adaptable and flexible to meet individual needs and preferences. Care plans are detailed and personalised, incorporating residents' histories and wishes. While no residents were receiving end-of-life care at the time of inspection, preferences were documented. The service effectively meets communication needs, providing information in accessible formats and ensuring staff understand individual communication styles.

Finally, the leadership of the service is highlighted as being well-led. There is a positive culture that empowers residents and involves them in planning their care. The registered manager is proactive and supportive of staff, ensuring flexible staffing levels to meet resident needs. The service actively seeks feedback from residents and relatives to drive continuous improvement.