1 Sewardstone Close

This report from the Care Quality Commission (CQC) provides an overview of 1 Sewardstone Close, a residential care home for individuals with neurological conditions. The inspection examined key aspects of the service to ensure it meets high standards for its residents. Overall, the report highlights many positive findings, with staff and management demonstrating a commitment to the well-being and care of those living at the home. It details how the service is working to continuously improve and meet the diverse needs of its residents, while also identifying specific areas where further attention is needed to enhance the resident experience.

Regarding safety, the home has made improvements in how medications are managed, though some record-keeping details and storage practices require further attention. People feel safe and secure, with robust systems in place to protect them from abuse and harm. Staff are well-trained and understand safeguarding procedures, and adequate staffing levels are maintained to ensure timely support. Procedures for infection control are in place, and lessons are learned from any incidents that occur.

In terms of how effective the care is, residents' needs are thoroughly assessed and reviewed, ensuring care plans are up-to-date. Staff receive ongoing training and support, and the home is well-equipped to aid rehabilitation and independence. The dining experience is positive, with attention paid to individual dietary needs and preferences. The service collaborates effectively with healthcare professionals and external organisations to provide comprehensive and coordinated care.

When it comes to caring, residents and their families consistently report positive experiences, describing staff as kind, respectful, and attentive. Staff build strong relationships with residents, understanding their individual communication needs and preferences. Residents are actively involved in discussions about their care and support, with opportunities to express their views and participate in social activities.

Regarding responsiveness, the home ensures that residents' care and support needs are well-documented and understood by staff. There are good arrangements for meaningful social activities, both within the home and in the community. Complaints are managed effectively, and compliments are used to acknowledge the service's achievements.

Finally, in terms of how well-led the service is, residents and their families believe the home is well-managed. Quality assurance processes are in place to monitor the service, and staff feel valued and supported by the registered manager. The provider and manager are committed to ensuring the quality and safety of the care provided.