Willowcroft

This inspection report from the Care Quality Commission (CQC) for Willowcroft Care Home provides an overview of the service's performance based on key questions about its safety, effectiveness, caring nature, responsiveness, and leadership. The inspection focused on the "safe" and "well-led" aspects of the care provided, while using previous ratings for the other key areas. The report highlights that residents feel supported and empowered, with staff dedicated to a person-centred approach. Feedback from residents and their families generally indicates a high level of satisfaction with the care and environment.

On safety, the home ensures residents are protected from harm, with staff well-trained in safeguarding and risk management. While medication administration processes showed a need for minor improvement, the home is addressing this with pharmacy support, and infection control practices are robust. A point for attention was identified regarding updated DBS checks for some long-term staff, which the management has a plan to rectify.

In terms of how effective the care is, the service consistently supports residents to have maximum choice and control over their lives, acting in their best interests and using the least restrictive approach possible. Staff are well-trained and have a good understanding of residents' needs.

Regarding the caring aspect, feedback suggests residents feel well-cared for, with one resident describing their experience as "living a life of luxury." Family members expressed that the home has been the "best thing that could have happened" to their loved ones. Staff are described as dedicated and knowledgeable, fostering a calm and supportive environment.

Concerning responsiveness, the home ensures residents' needs are met, with staff actively involved in their care planning and daily lives. The service facilitates engagement with residents and their families, promoting independence and ensuring their preferences are considered.

Finally, on how well-led the service is, there is a consistently strong leadership and management team. The registered manager demonstrates a clear understanding of their responsibilities and a passion for delivering person-centred care. The service fosters an open and positive culture, encouraging staff to report concerns and promoting continuous learning and improvement, with effective systems in place for quality monitoring and staff engagement.