110 West Street Care Home

This inspection report for 110 West Street Care Home provides an overview of the care and accommodation provided to 17 individuals with learning disabilities. The home is designed to support people in crisis or needing assessment, and also offers flats for those whose behaviour may challenge others. The inspection assessed five key areas: Safe, Effective, Caring, Responsive, and Well-led, focusing on the quality of life and outcomes for residents.

On safety, staff demonstrated a strong commitment to protecting residents from harm, undergoing thorough safeguarding training and feeling confident to report concerns. The service actively supports residents in managing risks safely, with adequate staffing levels and robust recruitment procedures in place. Medicines are administered safely, and communication between staff is excellent, with lessons learned from any incidents.

In terms of how effective the care is, residents receive highly personalised, person-centred support that is tailored to their individual needs and preferences. Residents are actively involved in choosing their support staff, and staff receive comprehensive training to effectively manage complex needs and de-escalate situations. The service promotes positive behaviour support, ensuring residents are cared for in the least restrictive way possible.

The care provided is consistently described as outstanding, with residents forming warm, caring relationships with staff. Staff are exceptionally kind, compassionate, and understanding of residents' privacy and dignity, encouraging independence and choice. The home fosters a culture of empowerment for both residents and staff, leading to meaningful and fulfilling lives for those living there.

Regarding how responsive the service is, it is highly personalised and focused on improving residents' quality of life. Each resident has an "All About Me" file, developed with them, which details their needs, wishes, fears, and aspirations. This ensures that support is inclusive and promotes choice, control, and independence, with opportunities for residents to gain new skills and become more independent.

Finally, on how well-led the service is, the home is managed by a highly motivated registered manager who inspires the staff team to prioritise residents. The provider's values are embedded in practice, and governance systems ensure high-quality care. Residents, relatives, and staff are actively involved in improving the service, with their feedback being heard and acted upon. The service demonstrates an open and caring culture, with staff passionate about their work.