24 Seabrook Road

Here is a summary of the CQC inspection report for 24 Seabrook Road, written for families choosing a care home:

This report details the findings of a Care Quality Commission (CQC) inspection of 24 Seabrook Road, carried out on June 21, 2018. The inspection aimed to assess whether the service is safe, effective, caring, responsive, and well-led, providing a comprehensive overview of the care provided to residents. Overall, the inspection found many positive aspects regarding the quality of care and support offered at the home, with residents and their families expressing confidence in the service.

On safety, residents and their relatives reported feeling secure, with staff actively looking out for everyone's well-being. The home has robust safeguarding measures in place, with staff well-trained to identify and report any concerns. Risks to individuals are thoroughly assessed and managed within personalised care plans, and regular health and safety checks are conducted. There are sufficient staff numbers, and recruitment processes are thorough, ensuring staff are suitable to support residents. Medication is administered, stored, and disposed of safely, with clear guidelines and staff competency checks. The home is kept clean, promoting infection prevention, and staff are trained in this area. Learning from any incidents is embedded into practice through investigation and team meetings.

In terms of how effective the care is, the service conducts comprehensive assessments before residents move in, considering all aspects of their needs and preferences. Residents have access to healthcare professionals who collaborate with staff to ensure their needs are met. Staff receive effective training and ongoing support, with a focus on using the least restrictive practices to manage challenging behaviours. The induction process for new staff is thorough, and existing staff also undergo refresher training. There is a strong emphasis on person-centred care, with residents involved in meal planning and preparation, encouraging independence. The service works collaboratively with various external agencies to ensure coordinated and effective care.

Regarding the caring aspect, staff are described as knowing residents well and understanding their emotional support needs. Residents are encouraged and supported to be as independent as possible, fostering their autonomy. The home actively supports residents in maintaining and developing important relationships with their loved ones.

In terms of responsiveness, care plans are person-centred and reviewed regularly, ensuring they meet individual needs and preferences. Residents are involved in decisions about their care, promoting their involvement and choice. The service has a clear complaints policy and procedure that is readily available to residents, their relatives, and staff.

Finally, the service is well-led, with effective procedures in place for monitoring quality and identifying areas for improvement. There is an open and empowering culture within the home, where staff understand their responsibilities and are encouraged to contribute to service improvements. Residents' views are actively sought and used to enhance the service provided. The home also works effectively in partnership with other relevant agencies to ensure comprehensive support.