95 Ashley Avenue

This report details the findings of the Care Quality Commission's first inspection of 95 Ashley Avenue, a care home for up to five individuals, which was accommodating one person at the time of the visit. The inspection assessed the service across five key areas: safety, effectiveness, caring, responsiveness, and leadership. The service is designed to support individuals with learning disabilities and autism, promoting independence and inclusion.

On safety, the home ensures residents are protected from abuse, including financial mistreatment, and that preventable accidents are avoided. Medicines are managed securely and according to national guidelines, and thorough checks are conducted before new staff are employed. Infection control measures are in place, and accidents are reviewed to prevent recurrence.

In terms of how effective the care is, services are delivered in line with best practices, and staff possess the necessary knowledge and skills. Residents are supported with their nutrition and hydration, and they receive coordinated care when moving between services or accessing healthcare. The accommodation itself is adapted to meet individual needs and preferences.

Regarding the caring aspect, residents are treated with kindness and receive emotional support when needed. They are encouraged to express their views and participate in decisions about their care, with access to advocacy if required. Privacy and dignity are maintained, and confidential information is protected.

Concerning responsiveness, care is personalised to meet individual needs and interests, with regular reviews of care plans. The service actively promotes equality and diversity, including spiritual needs. There are clear procedures for addressing concerns and complaints, although the service has not supported anyone at the end of their life.

Finally, on how well-led the service is, a registered manager is in place who fosters a person-centred culture and ensures regulatory requirements are met. Residents and staff are involved in the development of the service, and effective systems are in place for learning and improvement. The service collaborates with other agencies to ensure joined-up care.