Cumbria House Care Home

Cumbria House Care Home in Folkestone provides accommodation, nursing, and personal care for up to 32 older people, including those living with dementia, diabetes, or Parkinson’s. Following a previous inspection where improvements were needed regarding mealtime choices, the home has successfully addressed these issues. The recent unannounced inspection found that necessary regulations were met, resulting in significant progress across all areas of service delivery.

When it comes to safety, individual risks are carefully assessed, and medicines are managed properly. Although residents feel safe and staffing levels are generally sufficient, the home has identified a need for an extra night staff member and is actively recruiting to cover this requirement.

The home provides effective support, with notable improvements in dietary care. Residents now enjoy a wide variety of meal choices, and staff diligently monitor nutrition and hydration. Furthermore, staff demonstrate a strong understanding of mental capacity legislation, ensuring that decisions are made in residents' best interests.

Interactions between residents and staff are notably caring, with residents describing the team as kind and respectful. Staff know the individuals well and successfully support their privacy, dignity, and independence.

The service is highly responsive to individual needs, offering personalised care plans and a range of activities. Residents have access to hobbies they enjoy and are encouraged to maintain relationships with people who matter to them.

Finally, the home is well-led, featuring comprehensive quality auditing processes and monthly governance meetings. The management team maintains clear oversight of the service, ensures that staff are well-supported through training and supervision, and fosters positive relationships within the local community.