Turketel Road

This report from the Care Quality Commission (CQC) provides an overview of Turketel Road, a residential care home for six individuals with learning disabilities. The inspection focused on assessing the quality of care provided across five key areas. The findings highlight a service dedicated to ensuring residents live full lives, fostering choice, independence, and meaningful engagement. The report details how staff build strong relationships, involve residents and their families in care planning, and actively support residents in developing their communication and life skills.

Regarding safety, the home ensures residents are protected from avoidable harm. Staff understand their safeguarding responsibilities and are skilled in managing behaviours that may challenge others. Risk assessments are thorough, with plans in place to minimise risks without unduly restricting residents. Safe recruitment processes are followed, and staffing levels are appropriate to meet residents' needs. Medicines are managed safely and according to individual preferences, with clear protocols for "as and when required" medication. Infection control measures are understood and practised, and the home works with residents to maintain a clean environment.

In terms of effective care, residents consistently achieve good outcomes, as confirmed by their feedback. Their needs and preferences are assessed, and support is delivered using person-centred planning and active support principles, respecting protected characteristics. Staff receive necessary training and support, with a structured induction process that acknowledges the time some residents may need to adjust to new team members. Residents are actively involved in planning, purchasing, and preparing their meals, with staff supporting them to try new foods and stay hydrated. The home's environment is adapted to residents' needs, with personalised spaces that consider sensory requirements. Staff work collaboratively with healthcare professionals to ensure residents receive timely and effective care, supporting them to manage health conditions and access appointments. The service adheres to the Mental Capacity Act, ensuring residents have maximum choice and that decisions made on their behalf are in their best interests.

The home is consistently caring, with staff demonstrating compassion, kindness, dignity, and respect. Staff know residents well, tailoring their support to individual needs, and fostering a calm, relaxed atmosphere. Residents feel at ease with staff, seeking affection and interaction. Staff recognise challenging behaviours as communication of distress and respond with empathy. Residents and their loved ones are involved in decision-making, and staff effectively use communication tools to support those who are unable to speak, celebrating the progress residents make in expressing their wishes. Privacy and dignity are respected, with staff encouraging residents to develop independence skills and supporting them in household tasks.

The service is responsive, with care plans reflecting a person-centred approach. Staff are led by residents' preferences, ensuring they feel happy and in control of their support. Residents participate in a variety of enjoyable activities, with staff actively seeking new interests for them. Daily activity choices are based on residents' moods and preferences, promoting maximum control. Residents are supported to maintain contact with friends and family, with consistent communication strategies used between the home and families. Information is accessible in various formats, and residents are being supported to use technology for communication. Residents have access to an easy-read complaints procedure, and relatives feel comfortable raising concerns.

Finally, the service is well-led, with a consistently managed and positive culture that promotes high-quality, person-centred care. The manager is approachable, and staff uphold a clear vision and values focused on individual potential and desired life experiences. The management team is open and honest about any errors, transparently addressing how to prevent recurrence. Staff have clear expectations for their roles, and the manager is aware of regulatory responsibilities, rectifying any omissions promptly. The service prominently displays its rating, indicating transparency and adherence to regulatory requirements.