Westview

This CQC inspection report for Westview, conducted on March 9, 2018, provides an overview of the care home's performance across key areas. The inspection found that Westview consistently meets high standards in all aspects of its operation, reflecting a commitment to the well-being and independence of its residents. The report details how the service is managed, how effective the care is, how caring the staff are, and how responsive the service is to individual needs, as well as ensuring resident safety.

On safety, the home ensures residents are protected from abuse, including financial mistreatment, and that risks are well-managed to promote independence while maintaining safety. Staffing levels are appropriate, with thorough background checks for new employees, and robust infection control measures are in place. Lessons are learned from any incidents to prevent recurrence.

In terms of how effective the care is, staff possess the necessary knowledge and skills to provide support in line with legislation, respecting residents' rights. Residents receive individual assistance with meals, ensuring adequate nutrition, and care is coordinated effectively when residents move between services. The accommodation is also adapted to meet residents' needs, and residents are supported in accessing healthcare services.

Regarding caring practices, residents are treated with kindness and respect, with emotional support provided when needed. They are actively involved in decisions about their care, and their privacy is maintained, with confidential information being securely stored. Residents are encouraged to personalize their living spaces, and their independence is promoted throughout their daily lives.

In terms of being responsive, the service provides personalised care that is sensitive to individual needs, with information presented in accessible formats. Residents are encouraged to pursue hobbies and interests, and their concerns and complaints are addressed to improve care quality. Provision is made for dignified end-of-life care.

Finally, on how well-led the service is, there is a positive, person-centred culture driven by the registered manager. Regulatory requirements are met through suitable management structures, and both residents and staff are involved in the service's development. Systems are in place for continuous learning and improvement, and the service works collaboratively with other agencies.