Abbeycliffe Residential Care Home

This inspection report provides an overview of Abbeycliffe Residential Care Home based on the Care Quality Commission's assessment. The report details findings across key areas of service provision, offering insights into the quality of care, safety, responsiveness, and leadership. It highlights areas where significant improvements have been made since the previous inspection, aiming to offer families a clear understanding of the home's current performance and standards. The assessment focuses on ensuring residents receive safe, effective, caring, responsive, and well-led support.

On safety, the home has made substantial improvements, particularly in medication management, where processes are now robust and staff are well-trained. Safeguarding policies are in place, and residents feel secure and comfortable raising concerns. Risk assessments are detailed and regularly reviewed, and the service operates within the principles of the Mental Capacity Act. Staffing levels are adequate, and recruitment practices are thorough, ensuring a safe environment. Infection prevention and control measures are also well-managed, assuring a safe living and visiting experience.

In terms of how responsive the care is, Abbeycliffe Residential Care Home has enhanced its services. Care plans are person-centred, detailed, and regularly reviewed with resident and relative involvement. Communication needs are effectively addressed, with visual aids and easy-read guides available. The home offers a variety of engaging activities, including external entertainers and community trips, and has adapted spaces to host popular events like quiz nights, based on resident feedback. The service has a clear complaints procedure, and while formal complaints are rare, feedback is actively sought and acted upon.

Regarding how well-led the service is, there has been a notable transformation. Management is clear about responsibilities, supported by regular audits and oversight from the nominated individual. The culture is consistently positive, person-centred, open, and empowering, with staff feeling supported and valued. Management understands and implements the duty of candour, being open and honest when things go wrong. The home actively engages residents and staff in decision-making and improvements, and collaborates effectively with external partners, ensuring a high standard of governance and continuous improvement.