The Acres

This CQC inspection report for The Acres, dated February 2020, provides an overview of the service's performance across five key areas. Overall, the report indicates that improvements are needed in how the service is managed and delivered to ensure the safety and well-being of residents. The inspection followed a planned schedule after the service's recent registration and identified specific areas where the provider must take action to meet regulatory standards and enhance the quality of care.

On safety, significant concerns were raised due to incidents where a resident left the home unsupported and insufficient action was taken following a near-miss, suggesting that risk assessments and care plans were not always robustly implemented. In terms of how effective the care is, the service requires improvement because pre-admission assessments were not sufficiently thorough, failing to adequately assess compatibility between residents or ensure staff had the necessary skills for complex needs. Regarding how caring the service is, while positive interactions and feedback from relatives were noted, care plans for managing anxious residents were not consistently followed, impacting the feeling of being well-supported. In relation to how responsive the service is, while care plans were updated, there were instances where staff did not follow these plans, particularly in situations where a resident left the home unsupervised for an extended period. Finally, concerning how well-led the service is, a new manager has been appointed and is working to implement improvements, but the overall management and oversight of safety protocols and resident assessments need further development to ensure consistent and high-quality care.