Abbotsleigh Dementia Nursing and Residential Care Home

Abbotsleigh Dementia Nursing and Residential Care Home has undergone a significant inspection by the Care Quality Commission (CQC). The report details the findings from an unannounced visit, aiming to assess the service’s performance across key areas and to verify improvements made since a previous inspection. This summary provides an overview of the home’s strengths and areas of focus, offering families a clear picture of the care environment.

In terms of safety, the home has made substantial progress, with improved risk assessments and robust medication management ensuring residents are protected. Staff are well-trained in safeguarding, and clear procedures are in place to prevent and report abuse. The environment is clean and well-maintained, and appropriate checks are conducted on staff to ensure suitability.

The effectiveness of care at Abbotsleigh is evident in how residents' assessed needs, preferences, and choices are met by knowledgeable staff. Significant improvements have been noted in nutritional support, ensuring residents receive balanced and appealing meals, with special attention given to dietary requirements and preferences. Healthcare needs are consistently met, and staff demonstrate a good understanding of the Mental Capacity Act, acting in residents' best interests.

The care provided is characterised by kindness and compassion, with staff treating residents with respect and actively promoting their dignity and independence. Residents are encouraged to participate in their care as much as possible, fostering a sense of autonomy.

The service is responsive to residents' needs, offering personalised care plans and a variety of activities tailored to individual interests. Residents and their families know how to raise concerns, and complaints are handled appropriately. Support is also provided for residents nearing the end of their lives, ensuring their wishes are respected.

Finally, the home is well-led, with a transparent and open culture fostered by a visible and supportive registered manager. Effective systems are in place to monitor quality and drive improvements, with staff sharing a clear vision for providing high-quality care. Statutory notifications are submitted to the CQC appropriately.