Staplehurst Manor Care Home

Staplehurst Manor Care Home offers accommodation and nursing care for up to 30 older people, including those with dementia. This recent inspection report indicates that the home continues to provide a good standard of care and support. Inspectors found that staff are well-trained to identify and report any concerns about abuse, and that robust recruitment practices are in place to ensure the safety of residents. Risk assessments are personalised and effective in minimising harm, with regular monitoring of accidents and incidents.

In terms of the safety of residents, the home ensures sufficient staffing levels to meet individual needs, and medicines are managed and administered securely and accurately. Staff are knowledgeable and receive appropriate training, with regular supervision to support their development. The environment is maintained to a high standard with regular checks and servicing of equipment.

The effectiveness of care is demonstrated by staff's in-depth understanding of residents' needs, and their ability to communicate effectively and gain consent for care. The home adheres to legal requirements for any necessary restrictions on liberty, always considering the least restrictive options. Residents are supported to maintain their health through appropriate diets and timely referrals to healthcare professionals.

The caring approach at Staplehurst Manor is evident in the positive relationships between staff and residents, with individuals consistently treated with kindness, respect, and dignity. Staff actively promote independence and privacy, ensuring residents are involved in decisions about their care and supported through end-of-life care.

Responsiveness to individual needs is a key strength, with care plans reflecting residents' specific wishes and preferences. The home provides a varied and engaging activities programme tailored to residents' interests, including those living with dementia. Feedback from residents and their relatives is actively sought and acted upon to improve the service.

The well-led aspect of the home is shown through a strong emphasis on person-centred care and continuous improvement. The management team actively seeks and implements feedback from all stakeholders. Robust monitoring systems are in place to maintain high standards, and any identified shortfalls are addressed promptly.