Abney Court

This CQC inspection report for Abney Court provides an overview of the care provided and assesses its performance across five key areas: safety, effectiveness, caring, responsiveness, and leadership. The inspection team, including an Inspector and an Expert by Experience, conducted interviews with residents, relatives, and staff, reviewed care records, and observed daily operations. The overall findings indicate that Abney Court is a well-regarded care home, with specific strengths noted in how it ensures the well-being and security of its residents and how it is managed.

On the aspect of how safe the service is, residents consistently reported feeling safe and well-looked after, with staff trained to protect them from harm. Risk assessments were thorough for both individuals and the environment, and emergency preparedness was well-managed. While the service operates within the principles of the Mental Capacity Act, there was an observation that body maps for rotating skin patches were not always consistently completed, which was discussed with management. Staffing levels were generally perceived as adequate, and safe recruitment practices were in place, though further focus is being placed on ongoing staff training. Infection control measures were robust, with systems in place to prevent the spread of infections among residents and visitors.

Regarding how effective the care is, this report does not contain specific findings for this category.

In terms of caring, residents and their families felt staff were friendly, approachable, and knowledgeable, providing care that respected individual needs and preferences. Staff expressed a commitment to enabling residents to live their lives as they wished, fostering a positive environment.

In relation to how responsive the service is, this report does not contain specific findings for this category.

On the area of how well-led the service is, Abney Court benefits from strong and passionate leadership dedicated to continuous improvement. The management team fosters a person-centred culture where residents' views are respected, and staff feel supported and empowered. Concerns and complaints are addressed promptly and appropriately, and staff demonstrate a good understanding of their roles. There is a clear focus on learning from incidents to prevent reoccurrence, and the home actively engages with residents, families, and the wider community to enhance the care experience.