Cheadle Manor Care Home

This report from the Care Quality Commission (CQC) provides an overview of Cheadle Manor Care Centre following an inspection in December 2022. The inspection aimed to assess the quality and safety of care provided. Overall, the report highlights a home where residents generally feel safe and are well-cared for, with staff demonstrating kindness and respect. The service focuses on enabling residents to maintain their independence and be involved in decisions about their care. While the findings are largely positive, the report also identifies specific areas where further attention could enhance the service even further.

In terms of safety, residents reported feeling secure, and staff were well-trained in safeguarding. The home was kept clean, and medication was managed securely, though there were minor points noted regarding family-provided medicines and recording of drink thickeners for those with swallowing difficulties, which the management assured would be addressed. On effectiveness, care plans were generally comprehensive and reflected residents' individual needs and preferences, with staff receiving good training and support. Residents praised the food, and the environment was well-adapted, although some noted a need for additional storage for equipment.

Regarding caring practices, residents felt respected and were actively involved in their care plans, with staff promoting their independence and dignity. The service was responsive, with care plans reviewed and updated, although some instances required further detail. Communication needs were met, and a varied programme of activities was available, fostering community links. Finally, in terms of being well-led, the registered manager was proactive in seeking feedback and using quality assurance tools. Residents and their families felt comfortable raising concerns, and the home was committed to learning from any incidents to drive continuous improvement.