Ardtully Retirement Residence

Ardtully Retirement Residence provides personal care for up to 26 older people, some of whom may be living with dementia. This recent inspection report reflects findings from July 2022, offering insights into the home's performance across key areas. The overall aim of the report is to provide families with a clear understanding of the care provided and highlight areas of strength and opportunities for development within the home.

In terms of safety, while some environmental checks and equipment maintenance were well managed, there were instances where risk assessments were not always accurate or complete. Issues with personal emergency evacuation plans not reflecting current needs were also noted. The home's approach to effective care delivery indicated that while care plans were generally personalised, there were inconsistencies in their completion. Furthermore, while staff received relevant training, there was a need to ensure competency checks were consistently carried out and that supervision records were up-to-date.

The inspection found the home to be caring, with residents and their relatives highlighting the kindness, compassion, and respect shown by staff. People felt listened to and valued, with staff demonstrating patience and appropriate communication styles. Respect for privacy, dignity, and independence was maintained, with an emphasis on ensuring confidentiality. Regarding responsiveness, residents' communication needs were well understood and supported through personalised plans. Staff were effective in offering choices and adapting communication methods, though care plan updates were not always consistently managed.

However, leadership and management of the service required improvement. The registered manager did not always have full oversight, and there were concerns about timely notification of safeguarding referrals to the relevant authorities. While staff received positive feedback on their interactions, inconsistencies in care plan reviews and documentation processes suggest a need for stronger oversight to ensure all aspects of care are consistently and effectively managed.